MANAGING DANGEROUS PASSENGER BEHAVIOUR IN TRANSPORT OPERATIONS

The programme provides practical communication, de-escalation and crisis management techniques to help protect passengers, staff and the public.

Participants will recognise dangerous behaviours, apply de-escalation techniques, manage critical incidents and cooperate effectively with authorities.

Types of dangerous behaviour
Verbal and physical aggression
Non-compliance with safety rules
Behavioural psychology
Recognising warning signs
Conflict management
Communication under pressure
Active listening
De-escalation techniques
Crisis management
Cooperation with authorities
Passenger protection
Panic management
Personal safety awareness
Stress management
Psychological resilience
Incident reporting
Real-life case studies