This programme provides the theoretical knowledge required for safe bus operation, passenger service, wheelchair passenger transportation, complaint handling, road safety and professional conduct.
Course Objectives
Participants will acquire the knowledge and skills required for successful certification as professional bus drivers under Occupational Standard Level 4.
Course Content
Bus inspection and maintenance
Pre-trip preparation
Passenger transport legislation
Road Traffic Code
Emergency equipment
Passenger service
Wheelchair passenger transportation
Lift equipment operation
Safe boarding and alighting
Route planning and navigation
Defensive driving
Eco-driving techniques
Emergency response
Professional communication
Teamwork and collaboration
Occupational Health and Safety
Environmental management
Customer complaint handling