CUSTOMER SERVICE AND PROFESSIONAL BEHAVIOUR

The programme helps staff develop the right mindset, communication skills and professional behaviour required to provide effective customer service in a modern and competitive business environment.

Participants will be able to identify customer needs and expectations, apply quality customer service techniques, communicate effectively and manage complaints and difficult customers.

Customer needs and expectations
Customer needs identification techniques
Quality customer service
Professional behaviour
Positive image and corporate values
Effective customer communication
Team collaboration
Managing difficult customers
Complaint handling techniques
Conflict and crisis management
Using customer feedback and complaints effectively