The programme introduces the fundamentals of artificial intelligence, machine learning and innovative digital technologies used in insurance claims management, with emphasis on AI damage assessment, workflow automation, data analytics and fraud prevention.
Course Objectives
Participants will understand the role of AI in insurance claims management, become familiar with modern platforms and tools, and evaluate the opportunities and limitations of emerging technologies.
Course Content
Introduction to Artificial Intelligence
Machine Learning and automation
Insurance digital transformation
AI Damage Assessment
Computer Vision for damage recognition
Tractable, Mitchell and Audatex AI
Digital vehicle damage assessment
Workflow Automation
Robotic Process Automation (RPA)
Power Automate
Case Management Systems
Automated claims workflows
Data Analytics
Fraud Detection
Use of historical claims data
Dashboards and reporting
Risk analysis
Decision support systems
GDPR and data protection
AI ethics
Algorithm transparency and fairness
Case studies and practical examples